Frequently Asked Questions
🛍️ Orders & Payments
Q: How can I place an order on Laaltane?
A: Simply browse our collection, add your chosen items to cart, and proceed to checkout. We accept secure payments via major credit/debit cards, UPI, and net banking.
Q: Can I modify or cancel my order after placing it?
A: Orders can be modified or cancelled within 2 hours of placement. Please email us at olaaltane@gmail.com with your order ID.
Q: Is Cash on Delivery (COD) available?
A: Currently, we do not offer COD. All payments are processed securely online.
🚚 Shipping & Delivery
Q: Do you offer free shipping?
A: Yes, we offer free standard shipping on orders above ₹1,500. For orders below that, a flat ₹99 shipping fee applies.
Q: How long will my order take to arrive?
A: Delivery typically takes 3–7 business days depending on your location. Metro areas are faster; remote regions may take a bit longer.
Q: Do you ship internationally?
A: We’re working on it! For now, please contact us directly at olaaltane@gmail.com for international shipping inquiries.
🎁 Products & Craftsmanship
Q: What makes Laaltane products unique?
A: Each product is designed with minimalist elegance, crafted using sustainable materials, and often features modular or 3D-printed innovation.
Q: Are your lamps wireless?
A: No, Initially our lamps are wired but soon we'll have a range of wireless lamps.
Q: Can I request a custom design?
A: We love collaborating. Reach out with your idea, and we’ll explore possibilities together.
🔄 Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 7 days of delivery for unused items in original packaging. Please refer to our [Returns Policy] for full details.
Q: How do I initiate a return or exchange?
A: Email us at olaaltane@gmail.com with your order ID and reason for return. We’ll guide you through the process.
Q: Are shipping charges refundable?
A: Shipping fees are non-refundable unless the return is due to a product defect or error on our part.
📞 Support & Contact
Q: How can I contact Laaltane?
A: You can reach us at olaaltane@gmail.com or via the contact form on our website. We typically respond within 24 hours.
Q: Do you offer gift wrapping or personalized notes?
A: Yes! Add a note at checkout or email us after placing your order. We’ll make it special.